First of all, check whether you entered your number correctly - maybe you’ve accidentally copy-pasted it with spaces or invisible symbols.
If that doesn’t help, then contact us via http://macpaw.com/support/cleanmymac or call us at
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If you don’t have a multiple license, you can activate only one copy of CleanMyMac with one activation number. In order to deactivate your copy of CleanMyMac and activate it on another one, uninstall CleanMyMac on your current Mac and install it on another Mac. Then activate it with your original Activation Number.
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If you want to know more about our refund policy, please refer to this document.
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By default CleanMyMac cleans only those files that won’t be vital to your system. If you want to know more about such files, please refer to this Knowledge Base article.
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This is most probably related to the fact that you have the Automatic Application Uninstaller feature enabled in CleanMyMac. This makes CleanMyMac launch automatically if you Trash any other application or if there is already an app file in Trash when you try to remove any other files.
This can be easily disabled in the Advanced tab of CleanMyMac Preferences. Just deselect the ‘Enable Automatic Application Uninstaller’ checkbox.
The same behavior could also be related to automatic device cleanup features and Trash Status Monitor, which can be disabled in CleanMyMac Preferences.
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If you have already purchased a license for the original CleanMyMac, the upgrade to CleanMyMac 2 will be free for you.
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By default an activated copy of CleanMyMac is fully functional for all users on your Mac, but your activation info is tied to the initial user account, which you have used to activate the app.
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If you want to activate CleanMyMac on more than one Mac, we offer next options:
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This problem is very rare, but it might happen. In this case please refer to our article in Knowledge Base called “My application became corrupted after I’ve cleaned my Mac with CleanMyMac”.
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The list of Languages in CleanMyMac Preferences is taken from the Mac OS System Preferences. Just go to the language settings in System Preferences, and add the required languages there. They will appear in CleanMyMac as well, and you will be able to set these languages to be kept by the application.
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The free Demo version of CleanMyMac is able to scan your Mac entirely but allows you to clean only 500 Megabytes of unnecessary files.
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Here is what you should do in order to upgrade your CleanMyMac license:
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