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CleanMyMac User Guide
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Frequently asked questions

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Q
I want to activate my copy of CleanMyMac on another Mac.
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If you don’t have a multiple license, you can activate only one copy of CleanMyMac with one activation number. In order to deactivate your copy of CleanMyMac and activate it on another one, uninstall CleanMyMac on your current Mac and install it on another Mac. Then activate it with your original Activation Number.

Q
One of my apps started working improperly. Can CleanMyMac 2 fix it?
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Yes. Go to the Uninstaller module, search the app that works improperly, click it and hit the Application Reset button. That will remove the preferences that may cause the improper performance of the app. 

If that doesn’t help, you can try to uninstall the application using the same module and then reinstall it. In other cases, contact the developer of the app. 

Q
Where is the list of languages I would like CleanMyMac 2 to keep untouched during cleaning?
A

Go to the System Cleanup module, click Detailed Results and find Language Files in the list in the middle column. Then on the right you’ll find a list of localizations grouped by languages. There you can either deselect needed languages or deselect particular localizations to keep them intact.

Another way to edit the list of languages that should be cleaned is proceeding to CleanMyMac 2 -> Preferences menu and select the Scanning tab. There you will be able to edit the localizations list and the types of files CleanMyMac 2 should look for during Full Scan.

Q
Can I make my CleanMyMac available for all users on my Mac?
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Yes, a single license of CleanMyMac 2 can be used on a single Mac by all its users.

Q
I want to buy several more CleanMyMac licenses, are there any discounts for me?
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Multiple licenses are available for a discount. You can either visit our store and use the 'Upgrade your License' feature, or email our Support Team.

Q
What are Unsupported apps in the Uninstaller module?
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If you like to keep your Mac up-to-date and perform software updates regularly, some of the apps you have previously installed may become incompatible with your current configuration. In case you haven’t yet disposed of all such applications, CleanMyMac will find and list them, so that you could easily and quickly erase them.

Q
After cleaning my Mac some of my apps started to work really slowly! Why?
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Most probably, you just need to restart your Mac to generate new caches and make it work as fast as it can.

Q
How to find out what extensions are safe for removal?
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If you don’t know whether a particular extension is safe for removal, you can disable it and see how it goes for you. Please refer to our Knowledge Base for a detailed instruction.

Q
How exactly iPhoto cleanup works?
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The iPhoto Cleanup module searches your iPhoto library for invisible versions of files that were automatically or manually modified. For instance, if you imported a photo from your camera, then rotated and cropped it, iPhoto will keep an unrotated and uncropped copies of it just for the sake of it. You can remove such files and thus significantly decrease the size of your library without noticing any changes!

Q
Can I return the license and have my money back?
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If you want to know more about our refund policy, please refer to our Refund Policy.

Q
Will CleanMyMac 2 work on my Mac?
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CleanMyMac 2 requires OS X 10.7 or higher and around 28,8 MB of free space to operate. If you haven’t upgraded your Mac to OS X Lion or Mountain Lion, then you should try CleanMyMac Classic! It is designed for Macs starting from 10.4 and can clean your Mac from outdated caches, logs, system junk, application leftovers and other trash.