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Frequently asked questions

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Q
My Activation Number doesn’t work.
A

First of all, check whether you entered your number correctly - maybe you’ve accidentally copy-pasted it with spaces or invisible symbols.

If that doesn’t help, then contact us via http://macpaw.com/support/ensoul or call us at 1 (8775) MACPAW at any time.

Q
I want to activate my copy of Ensoul on another Mac.
A

If you don’t have a multiple license, you can activate only one copy of Ensoul with one activation number. In order to deactivate your copy of Ensoul and activate it on another one, uninstall Ensoul on your current Mac and install it on another Mac. Then activate it with your original Activation Number.

Q
What should I do if I am a MobileMe user?
A

You can easily upload Contact photos made via Ensoul to your iPhone using MobileMe. After creating contact photos just synchronize your Address Book like you did before.

Q
How can I change the previously selected iPhone model?
A

To change the previously selected iPhone model you should click New Library... in the main Ensoul menu. By that you’ll create another collection of images for a new iPhone model.

Q
Does Ensoul support iPads and iPods?
A

The current version of Ensoul does not support iPads, but you can use it for iPod touch (Classic Display).

Q
Can I import my contact photos from my Facebook account to modify them?
A

Currently there is no automated way to import photos from your Facebook account. But you can always download the photos of your contacts manually and then add them to Ensoul.

Q
Does Ensoul support Aperture?
A

Yes, you can drag images directly from Aperture into Ensoul or navigate through them in the right bar of Ensoul without even having to launch Aperture.

Ensoul, however, does not support sharing pictures to Aperture at this point.

Q
Is there a User Guide for Ensoul?
A

A User Guide for Ensoul is available for download here.

Q
I want to upgrade my Ensoul’s license to a lifetime.
A

If you want to know more about our refund policy, please refer to this document.

Q
What are the limitation’s of Ensoul’s free version?
A

The free Demo version of Ensoul basically has no functional limitations but it adds watermarks on every image that will be uploaded to your iPhone.

Q
How to activate my copy of Ensoul Contacts on another Mac?
A

If you don’t have a multiple license, you can activate only one copy of Ensoul with one activation number. In order to deactivate your copy of Ensoul and activate it on another one, uninstall Ensoul on your current Mac and install it on another Mac. Then activate it with your original Activation Number.

Q
What are the limitations of the demo version of Ensoul Contacts available on the MacPaw site?
A

The free demo version of Ensoul has no functional limitations, but it adds watermarks on every image you will modify and save using Ensoul.

Q
What kinds of iDevices does Ensoul Contacts support?
A

The current version of Ensoul Contacts does not support iPads, but you can use it for any generation of iPod touch and iPhone, including iPhone 5.

Q
How can I change the previously selected iPhone model?
A

Go to the "View" menu and select the option mentioning your iPhone model to see how the current image looks like on your type of smartphone.

Q
I believe something went wrong and I should immediately contact your support, how can I do it?
A

You can contact us via  http://macpaw.com/support/ensoul or call us at 1 (8775) MACPAW at any time.

Q
What is Ensoul.me?
A

Ensoul.me is a picture hosting service that lets you easily publish images made in Ensoul Wallpapers and share them with friends.

Q
What kinds of iDevices does Ensoul Wallpapers support?
A

The current version of Ensoul Wallpapers does not support iPads, but you can use it for any generation of iPod touch and iPhone, including iPhone 5.

Q
How can I create one more image library for another iPhone of my own?
A

Yes. You can create a new library using the menu option "File" -> "Create New Library". In the same menu you can also open your previous libraries and thus maintain different collections of your pictures.

Q
How can I see how my image looks on other iPhone models?
A

The only way to do this is to create another library and select a different iPhone model for it. However, iPhone color can be simply switched through the 'View' menu.

Q
Does Ensoul Wallpapers work with iPhoto and/or Aperture?
A

Ensoul Wallpapers can import photos from both iPhoto and Aperture and help you enhance them for your iPhone.

Q
I've updated info in the Contacts app, why Ensoul Contacts doesn't see the changes?
A

If you have edited an already existing contact card in Contacts, simply restart Ensoul Contacts to see the changes. 

Q
I recognized a few more Faces in iPhoto, but Ensoul Contacts doesn't AutoMatch them, why?
A

Simply restart Ensoul Contacts for it to be able to notice the changes and correctly AutoMatch new Faces.

Q
What is the difference between HD and small contact images?
A

If the contact image has the "HD" mark on it, it means you will see a full-screen image every time this contact calls you. A small contact image will be shown in a usual way.

Q
I believe something went wrong and I should immediately contact your support, how can I do it?
A

You can contact us via http://macpaw.com/support/ensoul or call us at 1 (8775) MACPAW at any time.