Frequently Asked Questions
Q:
What’s new in CleanMyDrive 2?
A:

With CleanMyDrive 2 you can:

  • drag files to the CleanMyDrive 2 USB stick icon and directly save them to your USB drive
  • customize your USB icons for easy identification and also give them a touch of your own personal style
  • enhance your drive security with a new automatic drive eject safety feature. It automatically ejects disks from the system when it goes to sleep.
  • hide disks that you don't want to manage from the disk list.
Q:
What is the difference between CleanMyDrive 2 and CleanMyMac?
A:

The CleanMyMac series is capable of cleaning the drives inside your computer, especially your Macintosh HD drive. 

However the external drives we use every day such as usb sticks also collect junk. You can remove this junk using CleanMyDrive 2. It’s now Free to download from the App Store.

Q:
How does CleanMyDrive work?
A:

Getting started with CleanMyDrive is as simple as opening up the app and clicking the symbol in the menu bar. Here all of your drives (both internal and external) will be displayed and you can see what your space is being used for and how much free space is left. Cleaning a drive is as simple as plugging it into your USB port and dragging the drive icon onto the CleanMyDrive app icon in the menu bar. (please note that internal drives can be monitored with CleanMyDrive but not Cleaned). For more info on how to clean your internal Mac hard drive click here.

Q:
Why is CleanMyDrive 2 asking for permissions to my hard drive?
A:

CleanMyDrive is an external drive manager but it also displays your internal drive status of your main drives. In order to do this CleanMyDrive 2 asks for permissions so it can access important information about your drives and display it in the app. By granting CleanMyDrive 2 these permissions you are allowing it to show you how much space is on the drive, how much space you have left and what type of content you have on your drive, in addition to other useful information.

Q:
How do I maintain my removable drives?
A:

With CleanMyDrive you can maintain your removable drives by using its built-in, automated cleanup feature. To enable it, insert your drive, click the lights on the left side of the main CleanMyDrive menu, and turn on the Keep It Clean From Junk On Unmount switch. Another way to do this is to select Clean All Drives Automatically in the Preferences window.

Q:
Is CleanMyDrive safe to use?
A:

CleanMyDrive only monitors the space on your removable drives and cleans them from service junk (such files as .DS_Store, .Spotlight, Thumbs.db, Resource forks and other useless system-generated data) and trashed files (files that are simply removed and appear in the drive's local Trash). That said, CleanMyDrive is completely safe to use.

Q:
What does the “Eject All” command do?
A:

The Eject All command unmounts all of your mounted drives at once. If you close your MacBook or send your Mac into sleep mode after using the Eject All command, you will be able to eject any of your drives with the assurance that they won't be corrupted.

Q:
What kinds of external drives can CleanMyDrive clean?
A:

CleanMyDrive can clean thumb drives and USB media storages. If you wish to clean hard drives as well, you should check out our all-in-one, Mac cleaning solution called CleanMyMac 3.

Q:
Does CleanMyDrive work with network drives?
A:

Yes, CleanMyDrive does work with network drives, however your network drives do not need to be cleaned. The reason? When you delete things from your network drive, your Mac takes care of the trashed items. The benefit of having CleanMyDrive for network drives is the fact that it simplifies the eject process. But again, network drives do not collect or store trash from them, thus cleaning them is basically irrelevant.

Q:
How does CleanMyDrive work with Time Machine drives?
A:

CleanMyDrive shows your Time Machine drive in its main menu but does not clean it. This is due to the fact that cleaning your Time Machine drive may corrupt Time Machine backups located on the drive even if you aren't performing any actions with the backups.

Q:
Does CleanMyDrive clean up drives even when if the app is not launched?
A:

No, CleanMyDrive does not monitor your drives when you don't see the icon in the OS X menu bar. However, you can have CleanMyDrive launch automatically on startup by enabling this setting, which is located in CleanMyDrive’s Preferences.

Q:
Where have the files cleaned by CleanMyDrive disappeared to?
A:

CleanMyDrive erases useless files completely, to the point where they cannot be restored.

Q:
I can still see the files CleanMyDrive had selected to delete. Why is this?
A:
This happens because service junk is being generated by the system every time you insert your removable drive into your Mac (or PC). This is why it is useful to clean your drive every time you unmount it.
CleanMyDrive 2

CleanMyDrive 2 reclaims space on your external drive by safely removing gigabytes of junk. Get the latest features and bug fixes by downloading the latest version of CleanMyDrive 2 below.

Free Download

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