Frequently Asked Questions
Q:
Where can I download the latest version of CleanMyPC?
A:

You can find the latest version of CleanMyPC at macpaw.com/cleanmypc. Just click on the download button and you will automatically download the latest version. If you would like help confirming that you have the latest version you can contact us on the MacPaw support page so we can help you.

Q:
On which versions of Windows OS does CleanMyPC work?
A:

CleanMyPC works on Windows 7, 8, 8.1 and 10. If you're on Windows XP, you can use CleanMyPC version 1.9.4 on it.

Q:
What if my activation number doesn’t work?
A:

Check to make sure that you've entered your activation number correctly — maybe you accidentally copy & pasted it with spaces or other invisible symbols.

If that doesn’t help, please contact us via this form.

Q:
Is CleanMyPC safe to use? What are the guarantees?
A:

CleanMyPC is safe to use because it only cleans the non vital system files. Additionally CleanMyPC will never clean user generated files, only temporary files that have been generated by the computer. We have been continuously updating and testing CleanMyPC for over six years  to ensure its performance meets our high standards. This means that your personal files and your computer will be safe.

Q:
What are the limitations of CleanMyPC’s Demo version?
A:

The free Demo version of CleanMyPC is able to scan your PC entirely, however it only allows you to clean 500 MB of unnecessary files.

Q:
I have CleanMyMac 3, can I have a discount for CleanMyPC? 
A:

Yes you can! All MacPaw customers qualify for a 30% loyalty discount. All purchases of equal value qualify you for the next purchase of 30% off. Please confirm that you are already own our product on the MacPaw Store here: http://macpaw.com/store or contact us for additional information.

 

Q:
How can I send a bug report in CleanMyPC?
A:

A bug report can easily be sent by clicking Help in the upper right-hand corner of CleanMyPC, and then by clicking the Report an issue button. Don’t forget to enter your email address in the opened window so we can reply back to you.

Q:
Is there a User Guide for CleanMyPC?
A:

Yes, you can download it here.

Q:
How can I completely uninstall CleanMyPC from my computer?
A:

To Uninstall CleanMyPC from your computer just open the Complete Uninstall tool in CleanMyPC. From here you can locate CleanMyPC from the list of programs and uninstall it. If you would like additional assistance uninstalling CleanMyPC please contact us at support@macpaw.com.

 

Q:
Can I return my CleanMyPC license and get my money back?  
A:

Yes but we’re sorry to hear you go. Could you let us know in more detail why you’ve decided to return the product? You can pass on your feedback via Contact Support form or mail us at support@macpaw.com. Also you can always refer to our refund policy at http://macpaw.com/refund-policy.

CleanMyPC

CleanMyPC is a powerful, PC cleaning application that removes apps, data, and gigabytes of unnecessary junk. Get the latest features and bug fixes by downloading the latest version of CleanMyPC below.

Free Download

Buy CleanMyPC

Was this article helpful?
Yes No
Thanks for the feedback!
Sorry to hear that. Get in touch with us and we'll get you all set.
Contact Us