Frequently Asked Questions
Q:
Where can I download the latest version of CleanMyPC?
A:

Just click on the download button at macpaw.com/cleanmypc. If you would like help confirming that you have the latest version, you can contact us on the MacPaw support page here.

Q:
On which versions of Windows OS does CleanMyPC work?
A:

CleanMyPC works on Windows 7, 8, 8.1 and 10. If you're on Windows XP, you still can use CleanMyPC version 1.9.4 on it.

Q:
What if my activation number doesn’t work?
A:

Make sure that you've entered your activation number correctly — maybe you accidentally copy & pasted it with spaces or other invisible symbols.

If that doesn’t help, please contact us via this form.

Q:
Is CleanMyPC safe to use? What are the guarantees?
A:

CleanMyPC is safe to use, because it only cleans useless system files. Additionally, CleanMyPC will never clean user generated files, only temporary files that have been generated by the system. 
CleanMyPC has a database of files that have been proven safe to delete, and only cleans up files from that list. This means that your personal files and your computer will be safe

Q:
What are the limitations of CleanMyPC’s trial version?
A:

The free trial version of CleanMyPC is able to scan your PC entirely, however it only allows you to clean 500 MB of unnecessary files.

Q:
I have CleanMyMac 3, can I have a discount for CleanMyPC? 
A:

Of course. All MacPaw customers qualify for a 30% loyalty discount. If you bought a MacPaw product in the past, you get 30% off all your next purchases. Please confirm that you already own our product on the MacPaw Store here: http://macpaw.com/store or contact us for additional information.

Q:
How can I send a bug report in CleanMyPC?
A:

To send a bug report, just click Help in the upper right-hand corner of CleanMyPC, and then click Report an issue. Don’t forget to enter your email address in the dialog that opens, so we can get back to you.

 

Q:
Is there a User Guide for CleanMyPC?
A:

Yes, you can download it here.

Q:
How can I completely uninstall CleanMyPC from my computer?
A:

To Uninstall CleanMyPC from your computer just open the Complete Uninstall tool in CleanMyPC. Here you can locate CleanMyPC in the list of programs and uninstall it. If you would like additional assistance uninstalling CleanMyPC, please contact us at support@macpaw.com.

Q:
Can I return my CleanMyPC license and get my money back?  
A:

Yes, but we’re sorry to hear you go. Could you let us know in more detail why you’ve decided to return the product? You can pass on your feedback via the Contact Support form or email us at support@macpaw.com. Also, be sure to check our refund policy at http://macpaw.com/refund-policy.

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CleanMyPC

CleanMyPC is a powerful, PC cleaning application that removes apps, data, and gigabytes of unnecessary junk. Get the latest features and bug fixes by downloading the latest version of CleanMyPC below.

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