Frequently Asked Questions
Q:
How can I send a bug report in CleanMyPC?
A:

A bug report can easily be sent by clicking Help in the upper right-hand corner of CleanMyPC, and then by clicking the Report an issue button. Don’t forget to enter your email address in the opened window so we can reply back to you.

Q:
What should I do to activate my copy of CleanMyPC?  
A:

Check to make sure that you've entered your activation number correctly — maybe you accidentally copy & pasted it with spaces or other invisible symbols.

If that doesn’t help, please contact us via this form or call us at 1 (8775) MACPAW at your convenience.

Q:
How can I activate CleanMyPC if I don’t have Internet access?
A:

Follow these steps to activate CleanMyPC without Internet access:

  1. Launch CleanMyPC and enter your activation number.
  2. In the bottom right corner of the opened window, click Click here for offline activation.
  3. Please send the long code you see to our Customer Support or send it via email from another computer.

After doing this, we’ll generate a confirmation number and send it to you. This will allow you to activate CleanMyPC offline.

Q:
How can I completely uninstall CleanMyPC from my computer?
A:

To uninstall CleanMyPC, click on the Start Menu and then highlight All Programs. Then, highlight the CleanMyPC folder and click Uninstall CleanMyPC. From here, follow the instructions on the screen.

Q:
What do I need to do when I see the error message, "Settings files are corrupted?"
A:

If you see the error message, "Settings files are corrupted," you should reinstall CleanMyMac by following these specific steps:

  1. Open the previously downloaded installation file of CleanMyPC.
  2. Agree to the license agreement and head to the next window.
  3. In the lower left-hand corner, click the Customize button.
  4. Select the Reset CleanMyPC settings.
  5. Continue the installation in the usual way.

After doing this, your copy of CleanMyPC should not show this error message anymore.

Q:
Can I return my CleanMyPC license and get my money back?
A:

If you want to know more about our refund policy, please refer to this document.

Q:
Is CleanMyPC safe to use? What are the guarantees?
A:

CleanMyPC cleans only the files that are not vital to your system, making it completely safe to use.

Q:
Is there a User Guide for CleanMyPC?
A:

Yes, you can download it here.

Q:
What are the limitations of CleanMyPC’s Demo version?
A:

The free Demo version of CleanMyPC is able to scan your PC entirely, however it only allows you to clean 500 MB of unnecessary files.

CleanMyPC

CleanMyPC is a powerful, PC cleaning application that removes apps, data, and gigabytes of unnecessary junk. Get the latest features and bug fixes by downloading the latest version of CleanMyPC below.

Free Download

Buy CleanMyPC

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