As a Support Engineer, you'll be the front line for the Users, communicating with them daily, translating our values to them, and assisting them with any questions. At the same time, you'll be a "voice of Customer" for the developers, returning feedback, issues and difficulties our users may face.
You will work closely with one of our MacPaw portfolio products: Setapp, CleanMyMac, ClearVPN, Gemini, and others. Are you excited by the idea of making them even faster, more reliable, and more available or striving to improve everything you do? If this sounds like you, then please send your CV :)
What we'd like to see:
- Excellent written and verbal communication skills in English
- Computer and Hi-Tech geek
- Good knowledge of Mac and Windows OS
- Strong problem resolution skills
- Teamwork skills
- Striving to improve
- Politely respond to customers' inquiries on time
- Work on the resolution of the most challenging problems
- Assist other team representatives with customer requests or questions
- Cooperate with development and QA teams on the issues from customers
- Review and improve Customer Support section including FAQ, Knowledge Base
What we offer:
- Hybrid work model
It’s completely up to you to decide whether you want to work remotely or in the office. However you decide to mix it up, the office is always open in a co-working mode following all health safety measures.
- Your health always comes first
We guarantee Covid-19 insurance starting on your first working day. After you complete your trial period, we cover 100% of the medical insurance cost for you and 50% for your dependents. We also cover dental, massages, and offer a 50% refund for psychotherapy.
- Flexible working hours
You can choose working hours comfortable for you. No one here tracks your clock in/clock out because MacPaw is built on trust and cooperation.
- Office designed for people (and pets)
Our office has it all. A spacious workplace with enough room for sitting up, laying down, and running around. A gym for recreation fitness and yoga. Cozy kitchens with breakfasts, coffee, and snacks. Sleeping/meditation rooms. A terrace with a view where we throw summer parties. Also, we have two cats living in the office, and you are welcome to bring your pets to the office (we have separate floors for cats and dogs).
- Space to grow both professionally and personally
Whatever your dreams and aspirations are, we got you. Generous education budget, annual development reviews, free English and public speaking classes, and regular tech talks. We also offer personal coaching with organizational coaches.
- Teams we are proud of
We build honest, transparent, and reliable relationships within teams. Every Macpawian is able to improve processes and implement their ideas. We encourage honest and constructive feedback and provide training for Macpawians on giving and receiving feedback.
- Time-off policy that actually covers life’s needs
20 vacation days, unlimited paid sick leaves, xDays (2 days a month to work on what you are passionate about and it’s not a MacPaw Core Business), personal time day-offs designed to help you take care of important matters in your personal life, parental leaves. On top of all that, sabbaticals are open after 5 years of being with MacPaw.
- Cafe and fresh daily lunches
There are plenty of yummy options for everybody. But... You *have* to try our ricotta cakes. Seriously. They’re unbelievable.
- Join social initiatives with MacPawCares
MacPaw participates in numerous charity projects across many fields, and you are welcome to jump in and spend up to 3 working days per year making the world a better place.