Product Analyst for Setapp

  • Kyiv
  • Full Time

MacPaw is a software company with headquarters in Kyiv, Ukraine, that develops and distributes software for macOS and iOS. At MacPaw, we believe that humans and technology can reach their greatest potential together. Today, our products have more than 30 million users worldwide.

MacPaw is proud to be Ukrainian. The support and development of Ukraine are significant parts of the company’s culture. MacPaw gathers open-minded people who support each other and aspire to change the world around us.

We’re looking for an experienced Product Analyst to join one of our most significant products — Setapp.

As a Product Analyst, you will play an integral role in finding product growth and improvement opportunities. We are excited to be able to offer you to join our team and work in a highly collaborative environment to provide expertise in designing, developing, and executing solutions to enhance our product.

The position requires various skills, including critical thinking, innovative product ideation, and cross-functional collaboration. Success in the role is tied directly to product goals, and the team rewards results-based performance.

A bit more about the product:

Setapp is MacPaw’s subscription-based app service for macOS and iOS. It provides unlimited access to 240+ quality Mac applications that cover such categories as productivity, lifestyle, web development, Mac maintenance, creativity, writing, education, and personal finance. It’s like "Netflix for apps". For a subscription fee, it allows you to use all these quality apps you’ve always wanted to try out — without the need to buy and install each app individually.

Our mission is to give Apple users easy access to stellar apps, so they can focus on doing the job rather than looking for the tools.

In this role, you will:

  • Explore and analyze behavioral data to provide actionable insights and recommendations to improve user experience and product performance
  • Use quantitative methods to find bottlenecks and opportunities, cooperate with the team on storming and validation of hypotheses
  • Collaborate with the team on product and health metrics monitoring, finding problems and investigating rootcause
  • Manage the communication, documentation, and presentation of product insights, analysis, trends, corrections
  • Ensure and expand data literacy in the team

Skills you’ll need to bring:

    • Hands-on experience in product analytics (at least two years)
    • Strong experience with SQL
    • Proficient in Tableau or another BI system
    • Previous experience in experiments planning and analysis
    • Solid understanding of main SaaS metrics
    • Strong communication and data research skills

    As a Plus:

    • Knowledge of Python/R
    • Skills in Google Analytics and Google Tag Manager
    • Involvement in the development of SaaS productsPrevious experience in Product Analyst job in desktop or/and mobile apps

    What we offer:

    • We are a Ukrainian company, and we stand with Ukraine against russian aggression
      We maintain workplaces and salaries for the mobilized Macpawians and provide financial support to colleagues or their families affected by the war. You can read more about it here.
    • Hybrid work model
      It’s entirely up to you whether to work remotely or at the hub. If you decide to mix it, our Kyiv headquarters (HQ), which works as a coworking space, is open around the clock. The HQ is supplied with UPS and Starlink for an uninterrupted work process.
      We also rent space in the Promprylad Coworking in Ivano-Frankivsk and reimburse the costs of renting a coworking space in any other city.
      If you decide to work at home, we cover the costs spent on your workspace organization: portable power stations, power banks, etc.
    • Your health always comes first
      We guarantee life insurance starting on your first working day. Besides, we cover 100% of your medical insurance costs and 50% for your dependents. We also cover dental and massages and offer a 50% refund for psychotherapy.
    • Flexible working hours
      You can choose working hours comfortable for you. No one here tracks your clock in/clock out because MacPaw is built on trust and cooperation.

    • Space to grow both professionally and personally
      Whatever your dreams and aspirations are, we got you. Education budget, annual development reviews, free English classes, and regular lectures. We also offer personal coaching with organizational coaches.

    • Teams we are proud of
      We build honest, transparent, and reliable relationships within teams. Every Macpawian can improve processes and implement their ideas. We encourage open and constructive feedback and provide training for Macpawians on giving and receiving feedback.
    • HQ designed for people (and pets)
      Our office has it all. A spacious workplace with enough room for sitting up, laying down, and running around. A gym for recreation, fitness, and yoga. Cozy kitchens with breakfasts, coffee, and snacks. Sleeping/meditation rooms. A terrace with a view where we throw summer parties. Also, we have two cats living in the office, and you are welcome to bring your pets to the office (we have separate floors for cats and dogs).
    • Time-off policy that covers life’s needs
      20 vacation days, unlimited paid sick leaves, xDays (2 days a month to work on side projects), days for personal time-off designed to help you take care of essential matters in your personal life, and parental leaves. On top of all that, sabbaticals are open after 5 years of being with MacPaw.
    • Join social initiatives with MacPawCares
      MacPaw participates in numerous humanitarian aid and charity projects across many fields, and you are welcome to jump in and spend up to 24 working days per year making the world a better place.

    Meet a fellow MacPawian

    Anna Sukhomlinova
    Q: Why the switch from customer support to data analysis?
    A: At some point, I understood that it’s time to make changes and to open up new horizons in my life. It was carefully considered and grown-up decision, not a spontaneous one. So after making this decision, I had no further doubts.

    Anna Sukhomlinova


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