How to remove Mshelper malware on a Mac
What is mshelper?
There are always times when a Mac can get too warm. Modern Mac operating systems seem to encounter that problem far less often than older versions and devices, and often when users do find that they have an excessively warm Mac, it means one or more programs are taking up more CPU or GPU than the device can handle.
As a result, the internal cooling systems are overloaded, causing them to slow down, overheat, even shut down to prevent irreparable systems or hardware damage. If you've been encountering that problem since around May 2018, it could be a sign that you’ve been infected with the mshelper malware.
For those with an interest in cryptocurrency or those who have downloaded crypto mining software, or anyone who's downloaded an Adobe Flash Player that turned out to be fake, there is a risk this infection got onto your Mac that way. Security experts have found that this virus has been passed around file-sharing, torrent sites, crypto messenger platforms, and through software installers and bundles.
What mshelper does?
It mines Monero, a cryptocurrency, that's been gaining popularity in recent months. As we mentioned, when you are infected with mshelper, your Mac will run hot to the touch, and processing speed when running other apps and systems will slow down. It will soon start to impact the productivity of your Mac and what it’s capable of doing.
Symptoms of mshelper infection:
- macOS slowdown
- loud fan noises
- heavy CPU load
- reduced battery cycle
As a piece of crypto mining software, unlike other forms of malware, mshelper is only focused on hijacking as much spare processing power as it can grab. It isn't sharing systems data or passwords with any command and control (C2) server; it simply wants to use what it shouldn't have to mine cryptocurrency for those controlling the program. This will also harm your Mac’s battery life, draining it more quickly than it did before the infection. Far from ideal, but there are much worse viruses around.
To get your Mac back to much better working order, we’ve put together ways you can remove mshelper below.
How to remove mshelper
You can remove mshelper manually. Always be careful to delete the application causing the problem and not anything else. To check you've been infected, take a look at your CPU first:
- Go to Applications > Utilities
- Click on Activity Monitor
- Go to CPU and if it shows a higher activity rate than normal, scroll down under Process Name to find mshelper
- Looking under the %CPU tab should show this as taking up the bulk of your CPU capacity.
After you've found mshelper process, close it using the [x] button.
Now, stop mshelper from auto-launching
Mshelper is able to clone itself. It places itself into the Launch Agents folder, where it continues operating in the background.
Closing the program is pointless as it will automatically restart when closed. It is designed to operate 24/7 to mine coins. Now that you know that your Mac has been infected, it can be removed manually following these steps:
Click on Finder and choose Go to Folder... in the upper menu
Within this folder you should see com.pplauncher.plist
Take this to the Trash.
Next, repeat the process for
Find pplauncher and put it to the Trash
Then empty the Trash and restart your Mac
When you’ve logged back in, go back to the Activity Monitor to check for any sign of mshelper under the Process Name and %CPU tab.
Easier way: Destroy mshelper with software
Some antvirus programs recognize the mshelper, some not. For example, CleanMyMac X by MacPaw has been confirmed to effectively eliminate the virus. This will save you lots of time digging in system settings manually.
You need a copy of CleanMyMac for this — get a free version here
Remove mshelper the following way:
- Launch the app
- Click on Malware Removal
- Click Scan
- Click Remove
Additionally, check the Launch Agents tool in the same app.
2.Click Launch Agents — the main location for mshelper
3.Watch out for everything with pplauncher name on it
Can you see Heavy Consumers within the same tab? Check out that one too — it shows what apps drain your memory resources. Hopefully, not mshelper, anymore.
After that, your Mac will be operating at peak performance again. You should also find that you’ve got more storage space again for things you need, instead of duplicates and old backups. Do a regular malware scan to search for infections, as CleanMyMac's virus list is updated regularly.