MacPaw’s Operations amidst the Russian Aggression against Ukraine

Being humans of the 21st century, we all wish that the tragic days of war were a thing of the past. However, now once more, with the Russian aggression against Ukraine, we’ve been made to witness how easy freedom, independence, and the human right to life and choice are put on the line.

MacPaw was founded and operated primarily in Kyiv, Ukraine. For us, the security of our team members is paramount. We've prepared various assistance programs and launched an emergency plan to ensure the safety of our peers based in Ukraine.

Oleksandr Kosovan, Founder and CEO of MacPaw on the current situation in Ukraine: 

What does this situation mean for our users?

With regards to the use of our products – nothing. We at MacPaw have been preparing for these circumstances and were already mainly working remotely to ensure no disruptions in the support and development of our products.

We’ve been enjoying working for you all these years and appreciate all the trust you've put into our company. We won't disappoint your expectations.

Although our office is located in Kyiv, the capital of Ukraine, we securely host all of our infrastructure and user data on Amazon Web Services. The cloud service server's physical location is outside Ukraine.

You can find more information on how MacPaw collects and stores user data in the company's Privacy Policy.

Paddle, the payment provider MacPaw works with, operates from the United Kingdom. The company treats user payment details with great care and complies with world data privacy and security standards.

You can find more information on how Paddle collects and processes data in the Paddle's Privacy Policy.

So in our day-to-day operations, nothing is going to change for you. MacPaw products will continue to work flawlessly and receive timely updates. Our support team will keep responding to all your messages.

We want to say thank you for all the incredible messages of support you've sent our way. Our team at MacPaw is staying calm, focused, and optimistic for a peaceful future of independent Ukraine.

Stand with Ukraine

When the invasion started, MacPaw has joined the efforts to help Ukraine right away. Aside from donating funds and volunteering on-site, we're providing all media personnel covering the war with a free year of CleanMyMac.

There's also a special free shortcut #StandWithUkraine in ClearVPN to help spread truthful info about the invasion and free access to ClearVPN for all Ukrainians. Plus, our Setapp vendors who want to support Ukraine can now contribute part or all of their monthly revenue to the army or humanitarian aid. 

We have also decided to stop selling MacPaw products to users from Russia and Belarus and sent the funds collected from these markets to support the Ukrainian army.

However, there is never enough help. So if you want to contribute, here's how you can do that.

Support Ukrainian Army

Protecting citizens requires lots of provision and resources. We at MacPaw are donating and helping with everything we can, but help in such cases is never enough. You can help the Ukrainian army by donating to a bank account set up by the National Bank of Ukraine or an NGO that supports the military and territorial defense forces.

Donate to humanitarian initiatives

Since the beginning of Russia's invasion, the number of Ukrainians who fled the bombed territories has exceeded half a million. You can donate funds or help by providing medicine, blankets, food packs, and other necessities.

Follow and use #StandWithUkraine hashtag on your social media to indicate your support and drive the world’s attention to the cause.