CleanMyMac X Knowledge Base

Welcome to the CleanMyMac X Knowledge Base! Here you can find answers to your questions and everything else you need to know about CleanMyMac X.

CleanMyMac X basics

What’s new
Starting Smart Scan
Free trial
Is CleanMyMac X safe?
How often do I scan my computer with CleanMyMac?
CleanMyMac X Assistant
Free up even more space on your Mac
Beta versions of CleanMyMac X
Uninstalling CleanMyMac X
MacPaw Customer Care Live Chat

Technical details

Supported macOS versions
Compatibility with Apple silicon (M1, M2) and Intel platforms
System settings and permissions for CleanMyMac X
Full disk access for CleanMyMac X
Background Processes of CleanMyMac X
Login items of CleanMyMac X on macOS Ventura
Support Tool
Collect technical data for the Support Team when CleanMyMac X stops responding

Purchase

Choose your marketplace: App Store, MacPaw Store, or Setapp
Coupon codes and discounts
Upgrade to CleanMyMac X from earlier CleanMyMac versions
Differences between a one-time purchase, a subscription, and a Setapp subscription
Buy more MacPaw products at a 30% discount
CleanMyMac X for Apple Business Manager
Missing features in the App Store version of CleanMyMac X
CleanMyMac X is no longer available for users in Russian Federation and Belarus

Activation

Install and activate CleanMyMac X
Start your plan using a redeem code
Getting an Activation Number
I can't find where to enter my activation details
Troubleshoot errors during activation
Fix an "unexpected error" on activation

Subscriptions and licenses

Manage subscription
MacPaw Account
Using CleanMyMac X on several Macs
Move CleanMyMac X to another Mac
Resetting a CleanMyMac License
Renew your subscription
Upgrade your plan to cover more computers
Sharing a CleanMyMac License
Handling the "License Deactivated" Error
Cancel your subscription
Change subscription to a one-time purchase plan
On how many devices can I use CleanMyMac X?
Does CleanMyMac X have a monthly subscription?

Payments

Update payment details
Resolve common payment issues
Request a refund

CleanMyMac X Menu
Malware protection
Hard drives and storage space
How to check memory (RAM) on Mac
Battery (Mac battery health, temperature, and more)
Processor (Mac CPU temperature, load, and uptime)
Network
Connected devices and external drives
CleanMyMac X Menu troubleshooting in macOS Ventura

Cleanup

System Junk
Mail Attachments
Trash Bins
Photo Junk
iTunes Junk

Protection

Malware Removal
Moonlock Engine
Privacy
Deal with non-removable or non-detectable malware
Safety Database: No Chance of False Cleanup
Potentially Unwanted Applications
Investigating Suspicious Files
Libraries used in the Malware Removal module

Speed

Optimization
Maintenance

Applications

Uninstaller
Updater
Extensions
Suspicious apps in Uninstaller

Files

Space Lens
Large & Old Files
Shredder

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