CleanMy® PC Frequently Asked Questions

Feel free to poke around — we’ve got answers for common questions about activation, license, compatibility, upgrades, and more.

• CleanMy® PC is no longer actively developed. Can I still use it?

  Yes, absolutely — CleanMy^® PC is still safe, stable, fully functional, and supported.

  The most important changes are these:

  - Windows 11 is the last supported OS for CleanMy^® PC.
  - There will be no new features in CleanMy^® PC, only critical bug fixes.
  - CleanMy^® PC is moving from subscriptions to licenses; all active subscribers will receive a lifetime license, free of charge.

  For more details, see this article.

  Was this article helpful?

  Help us improve our Support Center.

  Yes No

  Thanks for the feedback!

  

  Sorry to hear that. Get in touch to let us know what we could do better or if you are in need of more assistance. Get in touch
• I purchased a CleanMy® PC subscription, but now I have a license. Is there a mistake?

  No, everything is correct.
  
  Starting from December 1, 2021, CleanMy^® PC shifts from yearly subscriptions to lifetime licenses. We thought that removing limitations and recurrent payments would be a nice gift after the cease of active development for CleanMy^® PC. Read more in this article.

  Was this article helpful?

  Help us improve our Support Center.

  Yes No

  Thanks for the feedback!

  

  Sorry to hear that. Get in touch to let us know what we could do better or if you are in need of more assistance. Get in touch
• Where can I download the latest version of CleanMy® PC?

  Just visit the CleanMy^® PC page on our website and click the download button. The latest version is always here.

  Was this article helpful?

  Help us improve our Support Center.

  Yes No

  Thanks for the feedback!

  

  Sorry to hear that. Get in touch to let us know what we could do better or if you are in need of more assistance. Get in touch
• What are CleanMy® PC's system requirements?

  CleanMy^® PC runs on OS Windows 7 or any newer version and requires at least 52 MB of free disk space.

  Was this article helpful?

  Help us improve our Support Center.

  Yes No

  Thanks for the feedback!

  

  Sorry to hear that. Get in touch to let us know what we could do better or if you are in need of more assistance. Get in touch
• How can I upgrade CleanMy® PC to the newest version?

  Usually, CleanMy^® PC automatically checks for updates every time you open it. When a new version is ready to be installed, you see the Update window with brief release information. So, you need only to click Install Update and wait until the installation is over.  

  Also, you can check for updates manually. Just open CleanMy^® PC and click Options in the upper-right corner of the window. Then, move to the Updates tab of the Options window and click Check Now. If a new CleanMy^® PC version is available, the program informs you. Also, we'd recommend you keeping the "Automatic updates" checkbox selected to get the recent updates as soon as possible.

  Was this article helpful?

  Help us improve our Support Center.

  Yes No

  Thanks for the feedback!

  

  Sorry to hear that. Get in touch to let us know what we could do better or if you are in need of more assistance. Get in touch
• What if my activation number doesn’t work?

  First, please make sure that the activation number is correct and you copied all digits and letters. Also, note that the number mustn't include any spaces or other invisible symbols. If everything seems to be right, but the app informs that the activation code is used or incorrect, try our License Retrieval feature (read how to use it here).
  If none of these help, please contact our Support Team.

  Was this article helpful?

  Help us improve our Support Center.

  Yes No

  Thanks for the feedback!

  

  Sorry to hear that. Get in touch to let us know what we could do better or if you are in need of more assistance. Get in touch
• Is CleanMy® PC safe to use? What are the guarantees?

  CleanMy^® PC is safe to use for both Windows system and your user files. The safety of cleanup operations is primarily provided through a built-in Safety Database and smart analytic mechanisms used during the scan of the system. 

  The Database contains a detailed list of cleanup rules and exceptions that is constantly updated to avoid any unpleasant surprises. Therefore, CleanMy^® PC always uses it while selecting files for removal. Moreover, CleanMy^® PC pre-selects only unneeded files that are automatically generated by the system or programs, like cache, logs, trash, or leftover items. In other words, it will never offer you to delete any files created by a user.

  Was this article helpful?

  Help us improve our Support Center.

  Yes No

  Thanks for the feedback!

  

  Sorry to hear that. Get in touch to let us know what we could do better or if you are in need of more assistance. Get in touch
• I have CleanMyMac 3, can I have a discount for CleanMy® PC?

  Yes, all current MacPaw customers have a special loyalty discount. In particular, if you have already bought a MacPaw product license, you get 30% off all your next purchases at our MacPaw Store. You just need to open the Store, scroll to the bottom of the page, click “confirming,” and then specify the email address you used to make your previous purchase here. Prices will be updated automatically.

  Was this article helpful?

  Help us improve our Support Center.

  Yes No

  Thanks for the feedback!

  

  Sorry to hear that. Get in touch to let us know what we could do better or if you are in need of more assistance. Get in touch
• How can I send a bug report or feedback in CleanMy® PC?

  If you want to drop us a message with a bug report, feedback, or support request, please do these:

  1. Open CleanMy^® PC and click Help in the upper-right corner of the window.
  2. Click Report an Issue.
  3. In the Feedback Form, choose an appropriate feedback type and specify your email address (we need it to get back to you).
  4. Fill in the Description field with all important details and attach screenshots optionally.

  Be sure, we'll take into account all your suggestions and requests as well as do our best to resolve your issues.

  Was this article helpful?

  Help us improve our Support Center.

  Yes No

  Thanks for the feedback!

  

  Sorry to hear that. Get in touch to let us know what we could do better or if you are in need of more assistance. Get in touch
• How can I completely uninstall CleanMy® PC?

  You can either uninstall CleanMy^® PC as any regular Windows program or use its built-in Multi Uninstaller module that removes any programs leaving no trash files behind. 
  Please contact us at [email protected] if there's something we can do to make you stay with CleanMy^® PC.

  Was this article helpful?

  Help us improve our Support Center.

  Yes No

  Thanks for the feedback!

  

  Sorry to hear that. Get in touch to let us know what we could do better or if you are in need of more assistance. Get in touch
• Can I return a CleanMy® PC license and get my money back?

  Yes, it is possible. However, we’re very sorry to hear you go. Could you let us know why you’ve decided to return the product? We'd be grateful to receive your feedback via our support form or email. Also, please check our Refund Policy.

  Was this article helpful?

  Help us improve our Support Center.

  Yes No

  Thanks for the feedback!

  

  Sorry to hear that. Get in touch to let us know what we could do better or if you are in need of more assistance. Get in touch