Middle Project Manager (Operations and Delivery)

We are growing our Program Management function - and this is where you come in. As a Project Manager in the Program Management team, you will own the execution of a project portfolio within our company-level programs.

These programs sit at the intersection of software delivery and organizational effectiveness: improving how our product teams plan and operate, strengthening cross-functional alignment, and building the internal systems that keep MacPaw’s strategy moving.

This isn’t a role for someone who wants to run a single product team. It’s for someone who understands how software teams work - and is just as comfortable driving a process rollout, improving a governance framework, or getting a company-wide OKR cycle over the finish line.

If you’re ready to turn strategic vision into tangible organizational impact, we’d love to have you on board.

In this role, you will:

• Drive and manage assigned projects to ensure they effectively support MacPaw`s mission and business goals.
• Lead the planning, execution, and monitoring of projects to ensure completion within defined limits and high-quality outcomes.
• Define project scope, objectives, and deliverables in collaboration with stakeholders and relevant managers.
• Develop detailed project plans, schedules, and resource plans to support project goals.
• Coordinate cross-functional teams to ensure effective collaboration and communication across all project activities. Address potential conflicts.
• Identify, assess, and manage project risks and issues, implementing mitigation and contingency plans as needed.
• Monitor project performance using appropriate metrics and KPIs, providing regular updates to stakeholders and relevant leadership.
• Serve as the primary point of contact for project stakeholders, addressing concerns, providing status updates, and managing expectations.
• Manage project changes in scope, timelines, and resources by assessing impact, obtaining approval, and communicating accordingly.
• Foster a culture of continuous improvement within the project team, identifying opportunities for process optimization and efficiency gains.
• Collaborate with project sponsors and cross-functional teams to define requirements, deliverables, resources, work plan, budget, and timelines for new and ongoing initiatives.
• Process documentation and improvement proposal based on industry best practices, focusing on PDLC, SDLC, and the RACI matrix.

Skills you’ll need to bring:

• 4+ years of experience in project management in IT environment.
• Experience working with Engineering, Product, Design, and Operations teams in a fast‑paced environment.
• Strong project planning, prioritization, and coordination skills.
• Practical experience with PDLC/SDLC frameworks and project documentation.
• Proficiency with project management tools (e.g., Jira, Confluence, or similar).
• Experience with risk management, change management, and status reporting using OKR/KPIs.
• Ability to create and maintain project plans, schedules, resource plans, and RACI matrices.
• Excellent communication and stakeholder management skills (written and verbal).
• Solid conflict‑resolution, negotiation, and expectation management capabilities.
• Ability to analyze project data, derive insights, and make data‑informed decisions.