At MacPaw, we craft software that makes everyday tech life simpler, cleaner, and more enjoyable. From globally loved products like CleanMyMac and Setapp to emerging cybersecurity tools like ClearVPN and Moonlock, we are building a product ecosystem that reaches millions of people worldwide.
We believe humans and technology can reach their greatest potential together. By fusing high engineering standards, thoughtful design, and practical AI, we rethink how people interact with their devices and shape the daily tech routines of the future.
Working at MacPaw means owning outcomes, not just tasks. We build for global scale from day one, giving you the trust, freedom, and room to experiment.
In our team, we challenge ideas directly, support each other genuinely, and build software that makes a meaningful difference — both in the tech world and beyond.
We’re looking for a Site Reliability Engineer to join our Engineering Department and help build and evolve MacPaw’s internal delivery platform.
The team builds shared capabilities across the delivery lifecycle — from CI/CD, observability, and monitoring to delivery automation and AI-powered engineering tooling — helping engineers move from code to production faster and more reliably. By adopting a platform-as-a-product mindset, we enable engineers to independently plan, build, test, deploy, recover, and monitor their services.
As a Site Reliability Engineer, you’ll help improve the reliability and observability of staging environments, resolve infrastructure bottlenecks, evolve delivery capabilities, and contribute to internal tools such as AI code review and automated quality gates. You’ll work hands-on with code, building and maintaining production-grade internal tooling rather than focusing only on scripts.
If you’re excited about building reliable engineering systems and improving developer experience at scale, we’d love to hear from you!
In this role, you will:
- Own and improve staging observability by reducing alert noise, closing monitoring gaps, and building a reliable early-warning system for production-like issues.
- Investigate and resolve infrastructure bottlenecks affecting service stability, such as message queue backpressure and resource limits.
- Establish cost and performance monitoring for AI-driven workloads running in CI/CD pipelines (e.g., AI agents, automated code reviews).
- Audit, harden, and maintain CI/CD pipeline configurations to ensure seamless, secure, and predictable software delivery.
- Partner with engineering teams to extend reliability tooling, deployment checks, and feature-flag mechanisms to additional services.
Skills you’ll need to bring:
- 2+ years of experience in SRE, DevOps, or System Engineering roles.
- Strong programming experience in Go (Golang) or a background as a developer transitioning into operations, comfortable writing production-grade internal tooling, microservices, and libraries (not just basic scripts).
- Solid experience maintaining and supporting internal software delivery tooling and CI/CD pipelines.
- Background in operating and maintaining existing infrastructure and mission-critical services through regular maintenance and monitoring.
- Strong engineering mindset with the ability to analyze complex issues, document system workflows, and consult developers on infrastructure best practices.
- Practical, hands-on use of AI tools in your own daily work
- At least an Upper-Intermediate level of English and fluent Ukrainian.
As a plus:
- Platform / Internal-Product mindset (X-as-a-Service, contracts, SLAs, docs/runbooks).
- Hands-on experience with Python or another secondary language for automation.
- Deep observability background (SLOs/Error budgets, distributed tracing, SRE-style alerting).
- Familiarity with DORA metrics (Deployment Frequency, Lead Time for Changes, CFR, MTTR) or progressive delivery/feature-flag ecosystems.
What We Offer
We are a Ukrainian company, and we stand with Ukraine against the russian aggression
- We maintain workplaces for the mobilized Macpawians and provide financial support to colleagues or their families affected by the war. Here, you can also read about the MacPaw Foundation, which intends to help save the lives of Ukrainian defenders and provide relief to as many civilians as possible.
We are committed to our veterans
- Our Veteran Career and Empowerment Program is designed to ensure our veterans and active military personnel receive the recognition, support, and opportunities they deserve.
Hybrid work model
- Whether to work remotely or at the hub is entirely up to you. If you decide to mix it, our Kyiv office, which works as a coworking space, is open around the clock. The office is supplied with UPS and Starlink for an uninterrupted work process.
Your health always comes first
- We guarantee medical insurance starting on your first working month. For those abroad, you can receive a yearly Medical insurance allowance as compensation for managing your medical expenses.
Flexible working hours
- You can choose a schedule that is comfortable for you. No one here tracks your clock in/out because MacPaw is built on trust and cooperation.
Space to grow both professionally and personally
- Education opportunities to grow both hard and soft skills, annual development reviews, and internal community.
Teams we are proud of
- We build honest, transparent, and reliable relationships within teams. Every Macpawian can improve processes and implement their ideas. We encourage open and constructive feedback and provide training for Macpawians on giving and receiving feedback.
Office designed for people (and pets)
- Our office has it all: a spacious workplace with enough room for sitting up, lying down, and running around; a gym for recreation; cozy kitchens; a sleeping/meditation room; and a terrace with a view where we throw summer parties. Also, we have two cats living in the office.
Time-off policy that covers life’s needs
- Convenient personal time-off policy to help you take care of essential matters in your personal life, and parental leaves. On top of all that, sabbaticals are open after 5 years of being with MacPaw.
Join social initiatives with MacPawCares
- MacPaw participates in numerous humanitarian aid and charity projects across many fields, and you are welcome to jump in to make the world a better place.
We’re an equal-opportunity employer. Here is a safe place for applicants of all backgrounds
- We are hiring talented humans. Meaning with all our variety of backgrounds and identities, including service members and veterans, women, members of the LGBTQIA+ community, individuals with disabilities, and other often underrepresented groups. MacPaw does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
- Some benefits are under development, and new adjustments are possible.
