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  • Design
  • Kyiv, Ukraine

User Experience Researcher

  • Remote available
  • Full Time
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MacPaw is a software company, that develops and distributes software for macOS and iOS. Today, our products have more than 30 million users worldwide.

At MacPaw, we believe humans and technology can reach their greatest potential together. 

MacPaw is proud to be Ukrainian. The support and development of Ukraine are significant parts of the company’s culture. MacPaw gathers open-minded people who support each other and aspire to change the world around us.

Job Description Icon

We're looking for a UX Researcher to join our growing team!

We're passionate about user experience (UX) and how people interact with our products. We go beyond traditional research, fostering a culture of UX maturity and tackling unique projects that range from user studies to educational content and even explainer videos.

This is a role for someone who thrives in a dynamic environment. Our UX strategy is still evolving, which means you'll have the freedom to experiment, invent new research methods, and turn complex data into actionable insights. We value self-starting, creativity, problem-solving, and a willingness to learn and adapt.

This role is a great fit for a UX specialist with a design background and mindset. You'll be comfortable creating processes, conducting thorough research, and finding order within complex data sets.

N.B. This role is dedicated solely to understanding user needs and behaviors – not creating visuals or designing wireframes If you’re passionate about diving deep into UX research, we want to hear from you! 

In this role, you will:
  • Constantly analyse key product flows and product development aspects, including design, usability, functionality, and branding. Provide relevant research data to help teams improve product UX
  • Design, organize, and execute various UX research (interviews, product usability testing, internal evaluations, other user surveys, etc.), gather internal/external teams (designers, researchers, analysts, interviewers, etc.) to validate product hypothesis and updates before production
  • Make and conduct presentations on the results to internal stakeholders (product teams, designers, etc.)
  • Create and maintain updated UX research documentation, reports, and user flow maps. Support internal teams while improving product design processes, provide consultations, and help resolve issues to ensure consistency in UX design
  • Be a proactive UX Advocate and amplify the voice of the user in the company

Skills you’ll need to bring:
  • 3+ years of work experience in UX research
  • 1+ year of work experience in product design
  • Experience in running research, testing design solutions, and being familiar with different methodologies (quality and quantitative, from conducting to delivering insights) 
  • Experience in creating UX documentation
  • Knowledge of UX Metrics 
  • Advanced English 
  • Knowing Human Interface Guidelines 
  • Experience in the fast creation of clickable prototypes based on static mockups
  • Presentation skills
  • Proactivity, self-organization, innovation
  • UX Advocacy
  • Implacable communication skills, ability to clearly communicate research findings and UX value to different stakeholders
  • Fluent Ukrainian

As a plus:
  • A portfolio of conducted research
  • A good portfolio of past designs that demonstrates your past product design experience
  • Experience with measuring UX metrics
  • Experience in organizing workshops, facilitating brainstorms

Meet a fellow MacPawian

Max Vatralik
Q:
What advice would you give to someone interested in programming design?
A:
Get inspired by your own hobbies and passions, not by annual trends reports.

Max Vatralik

Designer
What We Offer Icon

What We Offer

  • ‎We are a Ukrainian company, and we stand with Ukraine against russian aggression
    • We maintain workplaces and salaries for the mobilized Macpawians and provide financial support to colleagues or their families affected by the war. Here you also can read about MacPaw Foundation, which intends to help save the lives of Ukrainian defenders and provide relief to as many civilians as possible.
  • Hybrid work model
    • Whether to work remotely or at the hub is entirely up to you. If you decide to mix it, our Kyiv office, which works as a coworking space, is open around the clock. The office is supplied with UPS and Starlink for an uninterrupted work process. We also rent space in the Promprylad Coworking in Ivano-Frankivsk and reimburse the costs of renting a coworking space in any other city. If you decide to work at home, we cover the costs spent on your workspace organization: portable power stations, power banks, etc.
  • Your health always comes first
    • We guarantee life insurance starting on your first working day. Besides, we cover 100% of your medical insurance costs and 50% for your dependents. We also cover dental and massages and offer a 50% refund for psychotherapy.
  • Flexible working hours
    • You can choose a schedule that is comfortable for you. No one here tracks your clock in/clock out because MacPaw is built on trust and cooperation.
  • Space to grow both professionally and personally
    • Whatever your dreams and aspirations are, we got you. Education budget, annual development reviews, free English classes, and regular lectures. We also offer personal coaching with organizational coaches.
  • Teams we are proud of
    • We build honest, transparent, and reliable relationships within teams. Every Macpawian can improve processes and implement their ideas. We encourage open and constructive feedback and provide training for Macpawians on giving and receiving feedback.
  • Office designed for people (and pets)
    • Our office has it all. A spacious workplace with enough room for sitting up, lying down, and running around. A gym for recreation, fitness, and yoga. Cozy kitchens with coffee, snacks, and lunches. Sleeping/meditation rooms. A terrace with a view where we throw summer parties. Also, we have two cats living in the office, and you are welcome to bring your pets to the office (we have separate floors for cats and dogs).
  • Time-off policy that covers life’s needs
    • 20 vacation days, unlimited paid sick leaves, xDays (2 days a month to work on side projects), days for personal time-off designed to help you take care of essential matters in your personal life, and parental leaves. On top of all that, sabbaticals are open after 5 years of being with MacPaw.
  • Join social initiatives with MacPawCares
    • MacPaw participates in numerous humanitarian aid and charity projects across many fields, and you are welcome to jump in and spend up to 24 working days per year making the world a better place.

Here's how we hire

Steps may differ depending on the position, but this is our usual hiring process.

  • 01
    Introduction Call

    Introduction Call

    We’ll tell you about the role and MacPaw and ask you to tell us about your experience and aspirations.

  • 02
    Skills Assessment

    Skills Assessment

    This step may include additional interviews and/or test tasks to figure out whether your skills match the requirements for the role.

  • 03
    Final Interview

    Final Interview

    We want to learn more about you as a person and your approach to life. That’s also a great place for you to ask more about us.

  • 04
    Reference Check

    Reference Check

    We will ask you to share the contacts of up to 3 people you worked with for a quick reference check.

  • 05
    The Decision

    The Decision

    We love telling the good news and are ready to give you feedback if things don't work out.

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