About the Support Tool
(Updated: )The Support Tool is a secure diagnostic app developed by MacPaw to help our Support Engineers address any issues you encounter with CleanMyMac more efficiently.
The Support Tool isn't installed with CleanMyMac and doesn't run alongside it. You may need to download and run the Support Tool separately only if you experience a problem with CleanMyMac. You can safely remove the Support Tool after your issue is resolved.
When run, the Support Tool collects basic technical information about your Mac and creates a detailed problem report. Using this report, our Support Engineers can quickly identify the cause of your issue with CleanMyMac and find the right solution.
