Troubleshooting

Learn what the Support Tool by MacPaw is, how it works, and how it can help address issues with CleanMyMac

Find out what information – including system logs, app preferences and settings – the Support Tool collects to help diagnose issues effectively

Understand why the Support Tool by MacPaw is completely safe for your Mac

Discover when and why to use the Support Tool by MacPaw to help resolve issues with CleanMyMac

Learn how to generate and send a problem report using the Support Tool by MacPaw to help diagnose and resolve issues with CleanMyMac

Learn why you might be charged more than expected when purchasing CleanMyMac and how to address it

Learn why your card may be declined when purchasing CleanMyMac from the MacPaw Store and what to do with it

Learn how to fix the issue when the CleanMyMac Menu isn't loading or unavailable at all

Find out how to fix the issue where the CleanMyMac Menu opens but doesn’t load its elements in macOS

Learn why the CleanMyMac Menu might not show disk health and temperature, and resolve the issue by addressing common causes

Discover why CleanMyMac can’t calculate battery health and the health value isn’t shown in the CleanMyMac Menu