CleanMyMac X Frequently Asked Questions

Feel free to poke around — we’ve got answers for common questions about activation, license, compatibility, upgrades, and more.

• Why CleanMyMac X is better than CleanMyMac 3?

  CleanMyMac X moved much further in maintenance capabilities than its predecessor. For example, the new version includes:

  • Smart Scan that not only finds junk but also detects vulnerabilities and improves the efficiency of your Mac;
  • The upgraded Menu with multiple valuable instruments and instant features;
  • Malware Removal, which finds and neutralizes possible threats;
  • Optimization, which manages login items, hung and resource-consuming apps;
  • Updater, which monitors and delivers recent updates for your apps;
  • CleanMyMac X Assistant, which guides through all maintenance and cleanup processes, gives advice, and gladly helps you.

  Also, CleanMyMac X is incomparably faster than CleanMyMac 3 and has a cutting-edge modern look.

  Read What’s New to find out more.

  Was this article helpful?

  Help us improve our Support Center.

  Yes No

  Thanks for the feedback!

  

  Sorry to hear that. Get in touch to let us know what we could do better or if you are in need of more assistance. Get in touch
• How can I upgrade to CleanMyMac X?

  If you are a paid user of CleanMyMac 3, CleanMyMac 2, or CleanMyMac Classic, you can upgrade to the X version with a 50% discount. In general, you have three upgrade options:

  • A one-time purchase CleanMyMac X at a 50% discount;
  • Subscription to CleanMyMac X at a 50% discount (on the 1st year);
  • Subscription to Setapp, which includes a full access to CleanMyMac X and its further upgrades.

  Find out how to upgrade to CleanMyMac X here.

  Was this article helpful?

  Help us improve our Support Center.

  Yes No

  Thanks for the feedback!

  

  Sorry to hear that. Get in touch to let us know what we could do better or if you are in need of more assistance. Get in touch
• Does CleanMyMac X have a free trial version?

  Yes, you can try CleanMyMac X for free, but its trial version has certain limitations. Find out more in this article.

  Was this article helpful?

  Help us improve our Support Center.

  Yes No

  Thanks for the feedback!

  

  Sorry to hear that. Get in touch to let us know what we could do better or if you are in need of more assistance. Get in touch
• Do you have a discount on CleanMyMac X?

  You can claim a discount if you’re:

  • An owner of any paid MacPaw product license;
  • A student or educator;
  • An Apple or FileMaker employee;
  • An owner of a coupon code.

  You can find the detailed info about coupons and discounts here.

  Was this article helpful?

  Help us improve our Support Center.

  Yes No

  Thanks for the feedback!

  

  Sorry to hear that. Get in touch to let us know what we could do better or if you are in need of more assistance. Get in touch
• What’s the difference between a one-time purchase, subscription, and Setapp subscription?

  With a one-time purchase, you need to pay once but this option includes only minor software updates. All major ones are paid. Meanwhile, CleanMyMac X and Setapp subscription users receive major and minor updates for free. Plus, Setapp users also get access to 100+ other useful apps for a Mac.

  Was this article helpful?

  Help us improve our Support Center.

  Yes No

  Thanks for the feedback!

  

  Sorry to hear that. Get in touch to let us know what we could do better or if you are in need of more assistance. Get in touch
• Is the subscription renewed automatically after the current one expires?

  Yes, the subscription is renewed automatically. If there are no funds available, the subscription is suspended, and CleanMyMac is switched to a trial mode. In this case, we’ll also send you a reminder in an email.

  Was this article helpful?

  Help us improve our Support Center.

  Yes No

  Thanks for the feedback!

  

  Sorry to hear that. Get in touch to let us know what we could do better or if you are in need of more assistance. Get in touch
• Can I pay for the subscription monthly instead of yearly?

  Yes, if you choose the Setapp subscription. For CleanMyMac X users, only an annual plan is available.

  Was this article helpful?

  Help us improve our Support Center.

  Yes No

  Thanks for the feedback!

  

  Sorry to hear that. Get in touch to let us know what we could do better or if you are in need of more assistance. Get in touch
• How do I change my subscription to a one-time purchase?

  You have to cancel your subscription (use our License Management system) and then buy a permanent license.

  Was this article helpful?

  Help us improve our Support Center.

  Yes No

  Thanks for the feedback!

  

  Sorry to hear that. Get in touch to let us know what we could do better or if you are in need of more assistance. Get in touch
• Can I buy CleanMyMac 3? Will it be supported?

  No, CleanMyMac 3 is no longer available for purchase, but we’ll continue technically supporting it for at least one year after the official release of macOS Mojave. Don’t worry, our Customer Support will gladly help you with any questions regarding CleanMyMac 3 even after this period.

  However, if you really need CleanMyMac 3, please contact our Support Team.

  Was this article helpful?

  Help us improve our Support Center.

  Yes No

  Thanks for the feedback!

  

  Sorry to hear that. Get in touch to let us know what we could do better or if you are in need of more assistance. Get in touch
• On how many devices can I use CleanMyMac X?

  You can buy any number of CleanMyMac X licenses (both one-time purchase and subscription) for 1 device (a single license), 2 devices (a double license), and 5 devices (a "family" pack). All these options are available at our store.

  If you need another purchase option, please contact Support.

  Was this article helpful?

  Help us improve our Support Center.

  Yes No

  Thanks for the feedback!

  

  Sorry to hear that. Get in touch to let us know what we could do better or if you are in need of more assistance. Get in touch
• How can I move my CleanMyMac X license to another Mac?

  If you’d like to use your activated license of CleanMyMac X on another Mac, you need to cancel or reset your activation first. Then, you can install and activate CleanMyMac on your new computer. Detailed instructions are here.

  Was this article helpful?

  Help us improve our Support Center.

  Yes No

  Thanks for the feedback!

  

  Sorry to hear that. Get in touch to let us know what we could do better or if you are in need of more assistance. Get in touch
• Where can I find my activation number?

  After you purchase CleanMyMac, we send you an activation code in an email. If you don’t have it, use our License Management system. Find out how.

  Was this article helpful?

  Help us improve our Support Center.

  Yes No

  Thanks for the feedback!

  

  Sorry to hear that. Get in touch to let us know what we could do better or if you are in need of more assistance. Get in touch
• How do I upgrade to a multi-license?

  As a CleanMyMac user, you can get a license for 2, 5, or even more Macs at a 50% discount. The upgrade instructions are here.
  

  Was this article helpful?

  Help us improve our Support Center.

  Yes No

  Thanks for the feedback!

  

  Sorry to hear that. Get in touch to let us know what we could do better or if you are in need of more assistance. Get in touch
• How do I end my subscription?

  If you decided to cancel your subscription, do the following:

  1. Visit our Subscription Manager.
  2. Enter your email (the one you used to purchase the CleanMyMac X subscription) and click Verify.
  3. Click Send Link and check your inbox for an email with a link to your account.
  4. Click Access Subscription Manager.
  5. After you accessed the account, find your CleanMyMac X subscription and click Cancel Subscription.

  Then, confirm your intention to cancel the subscription and done with it. 

  Was this article helpful?

  Help us improve our Support Center.

  Yes No

  Thanks for the feedback!

  

  Sorry to hear that. Get in touch to let us know what we could do better or if you are in need of more assistance. Get in touch
• Which libraries do you use for the Malware Removal module?

  The vulnerability database of Malware Removal module is based on open source libraries, which we continuously update with our own entries. We are thoroughly working on creating an extensive malware database that will care about security of your Mac. For now, CleanMyMac’s malware database is updated at least every 2 weeks.

  Was this article helpful?

  Help us improve our Support Center.

  Yes No

  Thanks for the feedback!

  

  Sorry to hear that. Get in touch to let us know what we could do better or if you are in need of more assistance. Get in touch
• Is CleanMyMac X safe to use?

  CleanMyMac has a 10-year history of cleaning and maintaining Macs all over the world. This huge experience allowed us to create truly reliable and ever updated Safety Database that prevents wrong cleanup selections and keeps all user data safe. By default, CleanMyMac X offers to remove only automatically generated data related to system and app process. All of them are either unneeded, outdated, or can be restored easily.

  Was this article helpful?

  Help us improve our Support Center.

  Yes No

  Thanks for the feedback!

  

  Sorry to hear that. Get in touch to let us know what we could do better or if you are in need of more assistance. Get in touch
• Can I return my CleanMyMac X license and get the money back?

  Yes, you can. For more details, please refer to our Refund Policy. However, please let us know if there’s anything we can do for you before you go. We’d also ask you to share any feedback on CleanMyMac X with our Customer Support. Be sure, that'll help us improve CleanMyMac for you and other users.

  Was this article helpful?

  Help us improve our Support Center.

  Yes No

  Thanks for the feedback!

  

  Sorry to hear that. Get in touch to let us know what we could do better or if you are in need of more assistance. Get in touch
• What macOS versions does СleanMyMac X support?

  CleanMyMac X works on macOS 10.10 and higher.

  Was this article helpful?

  Help us improve our Support Center.

  Yes No

  Thanks for the feedback!

  

  Sorry to hear that. Get in touch to let us know what we could do better or if you are in need of more assistance. Get in touch
• How do I cancel my subscription?

  To cancel your subscription, open the MacPaw Subscription Manager and log in with the email you used to pay for the subscription. Now, find the subscription you want to cancel and click Cancel Subscription. 

  We’re really sorry you’re leaving. Please give us a chance to make CleanMyMac a better application by dropping a message to our Customer Care Team. 

  Was this article helpful?

  Help us improve our Support Center.

  Yes No

  Thanks for the feedback!

  

  Sorry to hear that. Get in touch to let us know what we could do better or if you are in need of more assistance. Get in touch
• How do I renew my subscription?

  If you’ve cancelled your subscription earlier, and now want to get CleanMyMac X back, you simply need to buy a new license on MacPaw Store. 

  The point is, when you cancel the subscription, CleanMyMac X continues providing all of its features and updates till the end of the current subscription period (the one you’ve already paid for). So, when the paid period ends, you just buy a new license. 

  Was this article helpful?

  Help us improve our Support Center.

  Yes No

  Thanks for the feedback!

  

  Sorry to hear that. Get in touch to let us know what we could do better or if you are in need of more assistance. Get in touch
• How do I update my payment details?

  Go to the MacPaw Subscription Manager and log in to it with the email you used to pay for the subscription. When you’re in, click Update Payment Method, choose either Card or the PayPal option and enter your new payment information. 

  Was this article helpful?

  Help us improve our Support Center.

  Yes No

  Thanks for the feedback!

  

  Sorry to hear that. Get in touch to let us know what we could do better or if you are in need of more assistance. Get in touch
• Why was my card declined?

  If you get messages like “transaction declined” or “invalid payment method” while paying for the CleanMyMac subscription, you should check your payment details.

  To do this, log in to the MacPaw Subscription Manager with the email you used to pay for the subscription. Then, click Update Payment Method, choose either Card or the PayPal option and review all your payment information (including a credit card number, its expiration date, CVV, etc.). Also, you can try another payment method or another credit card. 

  If you still get some error, please contact CleanMyMac’s Customer Care Team.

  Was this article helpful?

  Help us improve our Support Center.

  Yes No

  Thanks for the feedback!

  

  Sorry to hear that. Get in touch to let us know what we could do better or if you are in need of more assistance. Get in touch
• Why was my card charged incorrectly?

  Usually, it happens if the currency of the subscription fee differs from the currency of your card. In this case, a conversion rate may affect the amount of your payment. Also, some banks additionally charge a currency conversion fee so you should check this scenario too. 

  If you’re sure that your case has nothing to do with the conversion issue, please contact our Customer Care Team.

  Was this article helpful?

  Help us improve our Support Center.

  Yes No

  Thanks for the feedback!

  

  Sorry to hear that. Get in touch to let us know what we could do better or if you are in need of more assistance. Get in touch