CleanMyMac X Frequently Asked Questions

Feel free to poke around — we’ve got answers for common questions about activation, license, compatibility, upgrades, and more.

• Why CleanMyMac X is better than CleanMyMac 3?

  CleanMyMac X moved much further in maintenance capabilities than its predecessor. For example, the new version includes:

  • Smart Scan that not only finds junk but also detects vulnerabilities and improves the efficiency of your Mac;
  • The upgraded Menu with multiple valuable instruments and instant features;
  • Malware Removal, which finds and neutralizes possible threats;
  • Optimization, which manages login items, hung and resource-consuming apps;
  • Updater, which monitors and delivers recent updates for your apps;
  • CleanMyMac X Assistant, which guides through all maintenance and cleanup processes, gives advice, and gladly helps you.

  Also, CleanMyMac X is incomparably faster than CleanMyMac 3 and has a cutting-edge modern look.

  Read What’s New to find out more.

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• How can I upgrade to CleanMyMac X?

  If you are a paid user of CleanMyMac 3, CleanMyMac 2, or CleanMyMac Classic, you can upgrade to the X version with a 50% discount. In general, you have three upgrade options:

  • A one-time purchase CleanMyMac X at a 50% discount;
  • Subscription to CleanMyMac X at a 50% discount (on the 1st year);
  • Subscription to Setapp, which includes a full access to CleanMyMac X and its further upgrades.

  Find out how to upgrade to CleanMyMac X here.

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• Does CleanMyMac X have a free trial version?

  Yes, you can try CleanMyMac X for free, but its trial version has certain limitations. Find out more in this article.

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• Do you have a discount on CleanMyMac X?

  You can claim a discount if you’re:

  • An owner of any paid MacPaw product license;
  • A student or educator;
  • An Apple or FileMaker employee;
  • An owner of a coupon code.

  You can find the detailed info about coupons and discounts here.

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• What’s the difference between a one-time purchase, subscription, and Setapp subscription?

  With a one-time purchase, you need to pay once but this option includes only minor software updates. All major ones are paid. Meanwhile, CleanMyMac X and Setapp subscription users receive major and minor updates for free. Plus, Setapp users also get access to 100+ other useful apps for a Mac.

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• Is the subscription renewed automatically after the current one expires?

  Yes, the subscription is renewed automatically. If there are no funds available, the subscription is suspended, and CleanMyMac is switched to a trial mode. In this case, we’ll also send you a reminder in an email.

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• Can I pay for the subscription monthly instead of yearly?

  Yes, if you choose the Setapp subscription. For CleanMyMac X users, only an annual plan is available.

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• How do I change my subscription to a one-time purchase?

  You have to cancel your subscription (use our License Management system) and then buy a permanent license.

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• Can I buy CleanMyMac 3? Will it be supported?

  No, CleanMyMac 3 is no longer available for purchase, but we’ll continue technically supporting it for at least one year after the official release of macOS Mojave. Don’t worry, our Customer Support will gladly help you with any questions regarding CleanMyMac 3 even after this period.

  However, if you really need CleanMyMac 3, please contact our Support Team.

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• On how many devices can I use CleanMyMac X?

  You can buy any number of CleanMyMac X licenses (both one-time purchase and subscription) for 1 device (a single license), 2 devices (a double license), and 5 devices (a "family" pack). All these options are available at our store.

  If you need another purchase option, please contact Support.

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• How can I move my CleanMyMac X license to another Mac?

  If you’d like to use your activated license of CleanMyMac X on another Mac, you need to cancel or reset your activation first. Then, you can install and activate CleanMyMac on your new computer. Detailed instructions are here.

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• Where can I find my activation number?

  After you purchase CleanMyMac, we send you an activation code in an email. If you don’t have it, use our License Management system. Find out how.

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• How do I upgrade to a multi-license?

  As a CleanMyMac user, you can get a license for 2, 5, or even more Macs at a 50% discount. The upgrade instructions are here.
  

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• How do I end my subscription?

  If you decided to cancel your subscription, do the following:

  1. Visit our Subscription Manager.
  2. Enter your email (the one you used to purchase the CleanMyMac X subscription) and click Verify.
  3. Click Send Link and check your inbox for an email with a link to your account.
  4. Click Access Subscription Manager.
  5. After you accessed the account, find your CleanMyMac X subscription and click Cancel Subscription.

  Then, confirm your intention to cancel the subscription and done with it. 

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• Which libraries do you use for the Malware Removal module?

  The vulnerability database of Malware Removal module is based on open source libraries, which we continuously update with our own entries. We are thoroughly working on creating an extensive malware database that will care about security of your Mac. For now, CleanMyMac’s malware database is updated at least every 2 weeks.

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• Is CleanMyMac X safe to use?

  CleanMyMac has a 10-year history of cleaning and maintaining Macs all over the world. This huge experience allowed us to create truly reliable and ever updated Safety Database that prevents wrong cleanup selections and keeps all user data safe. By default, CleanMyMac X offers to remove only automatically generated data related to system and app process. All of them are either unneeded, outdated, or can be restored easily.

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• Can I return my CleanMyMac X license and get the money back?

  Yes, you can. For more details, please refer to our Refund Policy. However, please let us know if there’s anything we can do for you before you go. We’d also ask you to share any feedback on CleanMyMac X with our Customer Support. Be sure, that'll help us improve CleanMyMac for you and other users.

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• What macOS versions does СleanMyMac X support?

  CleanMyMac X works on macOS 10.10 and higher.

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