Why am I getting “License Deactivated” error message?

⚠️ Before you read this article, please note that since April 19, 2023, MacPaw no longer sells, updates, or develops CleanMyMac 3. You may still use CleanMyMac 3 if you have a license; all details are in this article.

We recommend upgrading CleanMyMac 3 to CleanMyMac X at a 50% discount; learn how to upgrade.

While trying to activate CleanMyMac with an original activation number you may get an error message saying your license is deactivated. This may happen due to several reasons, in particular:

  • We could’ve notice potential fraud activity about your order and blocked it to protect your payment.
  • Your order was refunded and canceled, thus the activation code is now blocked.

If none of these reasons explains your situation, please drop us a message at [email protected] or via the contact form on the website. We'll do our best to help you.

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