Troubleshooting

Find out how and why your antivirus software may conflict with CleanMyMac and what you can do to make them work smoothly together.

Learn how to fix the issue when the CleanMyMac Menu isn't loading or unavailable at all. Follow the steps described in this guide.

Find out how to fix the issue where the CleanMyMac Menu opens but doesn’t load its elements in macOS.

Learn why the CleanMyMac Menu might not show disk health and temperature, and resolve the issue by addressing common causes.

Discover why CleanMyMac can’t calculate battery health and the health value isn’t shown in the CleanMyMac Menu.

Learn why you might be charged more than expected when purchasing CleanMyMac and how to resolve pricing or charge issues easily.

Learn why your card may be declined when purchasing CleanMyMac from the MacPaw Store and what to do with it.

Learn what the Support Tool by MacPaw is, how it works, and how it can help address issues with CleanMyMac.

Find out what information—including system logs, app preferences and settings—the Support Tool collects to help diagnose issues effectively.

Learn why the Support Tool by MacPaw is completely safe to use and how it helps diagnose and solve issues on your Mac without risk.

Discover when and why to use the Support Tool by MacPaw to quickly diagnose and resolve issues with CleanMyMac.

Learn how to generate and send a problem report using the Support Tool by MacPaw to help diagnose and resolve issues with CleanMyMac.