Google Drive not working on a Mac

Google’s Workspace tools are hugely popular and widely used among users. Most of the time, they work really well. But one day, suddenly, Google Drive stops working on your Mac. What do we do then?

You’ve come to the right place to get guidance from. In this article, I’ll show you how to fix Google Drive or Drive File Stream on your Mac. Let’s dive in!

What are Drive File Stream and Google Drive?

Drive File Stream was the business version of Backup and Sync – a desktop application where you could access your files stored on Google Drive. In late 2021, Google removed the File Stream, Backup, and Sync branding, and both are now called Google Drive for Desktop (part of Google Workspace).

Today, Google Drive is an online storage service. It integrates with other Google services like Docs and Gmail to store all your data in one place.

Why is Google Drive not working on my Mac?

There could be several reasons for that to happen. One of the obvious ones is that your Wi-Fi or broadband connection isn’t working. Or perhaps, your anti-malware software, for some reason blocking your Google Drive. The more complex problems may include incompatibility with other software, the OS blocking Google Drive, or problems on Google’s side.

Here are some signals you’ll receive when Google Drive stops working:

  • An authorization error when you try to log in
  • The login screen keeps refreshing
  • Files don’t sync with Google Drive (Drive File Stream is not working)
  • An error message appears telling you that syncing is not enabled for your account

What to do if Google Drive won’t open on your Mac

If Google Drive won’t open on your Mac, there are two options for you to deal with the issue:

  1. Reset Google Drive
  2. Uninstall Google Drive

You can perform both using a useful application called CleanMyMac X. It allows you to uninstall any app, removing all the associated files. This way, every trace of that app is gone from your Mac for good. You can also use the CleanMyMac X Uninstaller module to reset the app to return it to the initial state. Download CleanMyMac X for free here.

Chrome selected in the Uninstaller module in CleanMyMacX

Here’s how to use it to reset or uninstall Google Drive:

  1. Launch CleanMyMac X.
  2. Choose the Uninstaller module.
  3. Use the search box to search for Google Drive.
  4. Next to the app’s name, Google Drive, you’ll see a dropdown menu. Click and choose Uninstall (or Reset).
  5. Press the Uninstall or Reset button at the bottom of the window.

Once you’ve uninstalled Google Drive, you can download it again from your Google account in a web browser.

What to do if Google Drive won’t connect

Check your Wi-Fi and broadband connection

The simplest solution is often the most effective one, and if it’s not, you’ve wasted little time trying to eliminate it. Worth trying, right? Just follow the instructions below.

  • Click the Wi-Fi symbol in Mac’s menu bar and make sure you’re connected to the right Wi-Fi network.
  • Try connecting to multiple websites or services.
  • If you’re connected to the correct Wi-Fi network but can’t connect to any other online services, ensure your router is connected correctly. If not, restart your router.
  • Check with your broadband provider whether there is a problem with the network.

Check your browser and Mac

Once you’ve ruled out your Wi-Fi and broadband connection as the cause, it’s time to eliminate your Mac as the source.

  • Try connecting to Google services in a web browser. Can you log in and use them?
  • Check whether the updates for your Mac are available (Apple menu > About this Mac > Software Update). If so, install them.
  • Check your Mac’s Security & Privacy settings:
  1. Launch System Preferences.
  2. Select the Security & Privacy pane.
  3. Click General. Under ‘Allow apps downloaded from,’ make sure ‘App Store and identified developers’ is checked. If not, click the padlock, type in your admin password and check the box.
  4. Launch the Google Drive app. Do you see an error message? If so, click Allow in System Preferences.

Disconnect from Google Drive and reconnect

Sometimes problems can be fixed by disconnecting and reconnecting to your account – the software equivalent of turning it off and then turning it back on. Here’s how:

  1. Launch Google Drive from your Applications folder.
  2. Click on the Google Drive icon in the menu bar and choose the cog settings icon.
  3. Select Preferences. Click the settings cog in the Preferences window and choose Disconnect account. Confirm by clicking Disconnect again.
  4. Sign in using your Google account details when the browser window opens.

Turn off screen sharing

There have been reports that screen sharing on Mac can interfere with Drive File Stream. Switching it off will allow you to check whether it is the actual cause of the problem. Follow the short instruction below.

  1. Click on the Apple menu and choose System Preferences.
  2. Select the Sharing pane.
  3. Uncheck the box next to Screen Sharing.
  4. Quit System Preferences.

If Google Drive won’t open on your Mac or File Stream won’t sync files, there could be a number of reasons, from your internet connection to software incompatibilities with your Mac. Follow the hacks I laid down for you in this article to eliminate causes and fix problems with Google Drive.

Laptop with CleanMyMac
CleanMyMac X

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