CleanMy®Phone Frequently Asked Questions

Feel free to poke around — we’ve got answers for common questions about activation, license, compatibility, upgrades, and more.

  • What is CleanMy®Phone?

    CleanMy®Phone makes the tedious chore of managing the photo library on your iPhone or iPad easy, swift, and even fun. It uses an advanced AI model to analyze and sort your media files, selecting those you may not want to keep any longer. All you have to do is review the photos in the categories the app suggests, tweak the selection as you see fit, and discard the unneeded files.

    Learn more about CleanMy®Phone and its features.

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  • What can I use CleanMy®Phone for?

    CleanMy®Phone can help you:

    • Declutter your device – get rid of duplicates, blurry shots, random screenshots, video recordings, and other visual clutter.

    • Organize your photos – sort and polish your photo library including sets of similar shots, select only the most successful ones to keep.

    • Check your network – easily test your internet connection speed and find out what online activities it suits best.

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  • What are CleanMy®Phone system requirements?

    To install and use CleanMy®Phone, you need a device running iOS 16 or later, or iPadOS 16 or later, and around 120 MB of free space.

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  • Can I try CleanMy®Phone for free?

    CleanMy®Phone is a paid app with an annual subscription. While you can install and use the app for free, it offers significantly limited functionality in this case. To get the most of CleanMy®Phone and see if it works for you, we recommend signing up for a free trial with full and unlimited access to all features.

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  • What are the differences between the free and premium versions of CleanMy®Phone?

    Although you can install and use CleanMy®Phone for free, your options for decluttering your device and organizing your photo library are limited.

    If you want to try all features offered by CleanMy®Phone before subscribing to the premium version, we recommend signing up for a free trial.

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  • Can I use CleanMy®Phone on all my Apple devices?

    You can install and use CleanMy®Phone on all your iPhones and iPads where you're signed in with your Apple ID. The app works with devices running iOS 16 or later, or iPadOS 16 or later.

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  • Why did you build CleanMy®Phone instead of developing Gemini Photos further?

    MacPaw's journey started in 2008 with CleanMyMac, an all-in-one solution for Mac devices, addressing storage, speed, and malware concerns. At the same time, CleanMy®Phone is focused on redefining care for iOS and iPadOS devices. Seeing the shared goals and functionality, we decided that CleanMy®Phone is a perfect addition to the CleanMy® family of apps.

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  • Will my existing Gemini Photos settings (like the Ignore list) be preserved when I upgrade to CleanMy®Phone?

    The ability to exclude specific items in Gemini Photos has been carried over to CleanMy®Phone. If you previously used this feature in Gemini Photos, you will find your ignored files in the Sensitive folder of CleanMy®Phone after the upgrade. For more information, see From Gemini Photos to CleanMy®Phone.

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  • Can I switch back to Gemini Photos if I don't like CleanMy®Phone?

    Unfortunately, if you find that CleanMy®Phone doesn't work for you, it's not possible to revert back to Gemini Photos. Gemini Photos has been entirely replaced by CleanMy®Phone and no longer exists in its original form.

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  • Is CleanMy®Phone safe?

    CleanMy®Phone ensures your privacy by managing your photos and videos locally and anonymously. The app doesn't need an internet connection to perform the analysis, doesn't send any files or information associated with them elsewhere, and doesn't collect or transfer by any means your personal data.

    CleanMy®Phone handles your photo library carefully and doesn't tamper with or delete anything automatically, but you retain complete control of what you keep or remove.

    For details, see App safety, and Personal and usage data.

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  • Does CleanMy®Phone access, collect, or send any personal and usage data?

    CleanMy®Phone doesn't collect or transfer by any means your personal data to any servers. The app scans and processes your photo library right on your device. It doesn't need an internet connection for analysis. CleanMy®Phone requests permission to access your photo library only to perform its main operations. Your data remains confidential and secure throughout the entire process. We value your privacy and our peace of mind.

    For more information, see CleanMy®Phone Privacy Policy, and Personal and usage data.

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  • What permissions does CleanMy®Phone require on my device?

    For optimal use of CleanMy®Phone and all of its features, you should give full access to your photo library. Also, we recommend letting the app to show you notifications, and access tracking and location. To find out more, see App permissions.

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  • Do you guarantee that CleanMy®Phone keeps my photos on my device and doesn't transfer them anywhere else?

    CleanMy®Phone prioritizes your data privacy and security by handling your files locally and anonymously. It keeps your files solely on your device and doesn't transfer them or any associated information elsewhere.

    For more information, see also App safety, and Personal and usage data.

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  • How do you make sure CleanMy®Phone doesn't delete any important files?

    CleanMy®Phone handles your photo library carefully and doesn't tamper with or delete anything automatically. It sorts your photos in categories to help you organize your photo library, and also suggests visual clutter you may consider to delete to free up space on your device. You retain complete control of what you keep or remove.

    We designed and built CleanMy®Phone to help you manage your photo library effectively without compromising your data security and privacy.

    If you removed a photo or a video by mistake, or changed your mind about deleting it, you have time to get it back.

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  • Which AI model does CleanMy®Phone use for image categorization and grouping?

    We've developed a custom machine-learning model by combining and incorporating different models from various vendors. This model has been carefully trained on a private dataset to make sure it's accurate and effective.

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  • How do I change language in CleanMy®Phone?

    You can't change CleanMy®Phone language in the app itself. Instead, in the Settings app, find and tap CleanMy®Phone, then tap Language and choose the preferred one.

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  • What does CleanMy®Phone scan on my device and which files does it find and process?

    CleanMy®Phone scans and processes entire photo library on your device. To organize photo library, the app identifies and categorizes all images supported by the system. To manage clutter, the app detects and categorizes all images supported by the system, screen recordings, and videos saved from certain apps.

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  • Can CleanMy®Phone find and manage videos, documents, or any other files besides photos?
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  • Does CleanMy®Phone find and process hidden photos and videos?

    Under no circumstances CleanMy®Phone retrieves or somehow manipulates your hidden photos and videos. Find out what CleanMy®Phone scans and finds.

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  • Do I need to review all photos and videos found by CleanMy®Phone?

    Although CleanMy®Phone is smart and can greatly help you manage your photo library, you surely need to review all found photos and videos before taking any actions.

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  • What is the Sensitive folder in CleanMy®Phone and how do I use it?

    The Sensitive folder is where you can keep your important photos and videos that you want to 'hide' from CleanMy®Phone. This way, CleanMy®Phone ignores and skips them when scanning your photo library, and doesn't show them in the scan results.

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  • Can I make CleanMy®Phone ignore certain photos and videos and hide them from the scan results?

    If you want CleanMy®Phone to skip certain photos or videos during scanning and exclude them from the scan results, you can mark those as sensitive and move them to the Sensitive folder.

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  • Can I delete my entire photo library with CleanMy®Phone?

    You can delete all contents of your photo library with CleanMy®Phone. For this, open the app, go to Settings, tap Delete All Media in Photo Library, then confirm the action. For details, see Delete entire photo library.

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  • Can I recover photos and videos deleted with CleanMy®Phone?

    CleanMy®Phone doesn't delete your photos and videos for good. It only moves them to the Recently Deleted album in the Photos app, where they stay for 30 days before being erased from your device permanently.

    If you accidentally deleted a photo or a video, or changed your mind about deleting them, you have time to get them back.

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  • How do I find and remove clutter with CleanMy®Phone?

    With CleanMy®Phone, you can quickly free up space on your device by removing all kinds of clutter, including duplicates, blurred photos, and screenshots. The app analyzes your photo library, identifies and breaks clutter into categories so you can easily review and remove unnecessary items. For more information, see Manage clutter.

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  • What CleanMy®Phone treats as clutter and how categorizes it?

    CleanMy®Phone detects and helps you spot various visual clutter on your device: blurred photos, duplicates, screenshots, screen recordings, and more. For details, see Categories of clutter.

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  • How do I organize my photo library with CleanMy®Phone?

    CleanMy®Phone makes it much easier to keep your photo library organized and well-curated. The app scans your photo library, sorts your photos in categories, identifies similar and unique photos, and lets you decide what to keep and what to remove. For more details, see Organize photos.

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  • How does CleanMy®Phone sorts and groups photos to organize them?

    CleanMy®Phone identifies various elements within an image, including objects, people, animals, and scenery, categorizing the photos accordingly. Additionally, it detects sets of similar and unique items within each category.

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  • How do I check my internet connection speed with CleanMy®Phone?

    CleanMy®Phone lets you test your internet connection speed and see which online activities it's good for. This feature is especially handy if you're into mobile gaming, travel a lot, or often have video calls away from home or office.

    To perform the test, in the app, go to Network, tap Test, then wait for the test to complete and review the results.

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  • How do I cancel my CleanMy®Phone subscription?

    Before canceling your CleanMy®Phone subscription, please contact our Support Team first so we can address and help you resolve any issues you've experienced with the app.

    If you still want to cancel subscription, please follow the instructions.

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  • Can I get a refund on CleanMy®Phone?

    If you decide that CleanMy®Phone doesn't suit your needs and you're looking to get your money back, please follow Apple's refund policy guidelines.

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CleanMy®Phone

Optimize iPhone storage

Tame your photo clutter with a careful AI-powered cleaner for iPhone & iPad. Identify similar pictures, delete duplicate photos and make room for new memories.

CleanMy®Phone